Last updated: [Friday , 13 February]

At Orovita7, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. This Cancellation and Refund Policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellation

Orders may be cancelled within 12 hours of purchase or before shipment is processed.

To cancel an order:

• Contact our support team immediately

• Provide your order number and details

If the order has already been shipped, cancellation may not be possible.

2. Returns & Refunds

We accept returns under the following conditions:

• Product must be unused and in original packaging

• Return request must be made within 7 days of delivery

• Proof of purchase is required

Once the returned product is inspected and approved, refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos of the issue

We will arrange a replacement or full refund at no extra cost.

4. Non-Refundable Items

Certain items cannot be refunded due to hygiene or safety reasons. These may include opened or used wellness products.

5. Refund Processing Time

After approval:

• Bank refunds may take 5–10 business days

• Processing times depend on your payment provider

6. Contact Support

For cancellations or refunds, contact:

Orovita7 Support
Email: [orovita7nutraceuticals@gmail.com]
Phone: [9217732237]

We are committed to resolving your concerns quickly and professionally.